Canal Street Inn Policies

Check-In

Check-in time is 3:00 pm. until 6 pm. After 6 pm – We have Easy Self Check-In; we will provide you with directions. (if you have trouble, don’t worry, Help is always just a phone call away, there is (Live in Innkeeper). Early Check-in can be accommodated if available at no fee. Please email us to let us know if you need Early Check-in. 

CHECK-OUT

Check-out time is 11:00 am. We will be happy to store your luggage until your departure time.  Late Check-Outs can be accommodated if available for a small fee. 

RATES

All rates are for double occupancy and do not include tax (15.75% plus $.50 per night). All rates are for double occupancy. Each additional guest is $35 per night, plus tax. A credit card is only used to guarantee your reservation.

PAYMENT / CANCELATION 

Reservations for one (1) or two (2) rooms can be canceled without charge fourteen (14) days prior to the date of arrival.  If the reservation is cancelled less than 14 days before scheduled arrival or the guest fails to arrive, an amount equal to the first night’s room, and tax, will be charged to the credit card used to book the reservation.

SPECIAL EVENTS PAYMENT 

The following activities are considered special events: Mardi Gras, Jazz Fest, French Quarter Fest, Essence Fest, Voodoo Fest, New Years’, and any large sporting event (i.e., playoffs). Please check the New Orleans Events Calendar at https://www.neworleans.com/events/year-at-a-glance/.

For reservations during special events, a deposit for the first night will be required at the time of booking the reservation.  Reservations can be cancelled without charge 60 days prior to the date of arrival.  Should a cancellation occur less than 60 days before the date of arrival and we are unable to re-book the reservation, the deposit will be forfeited.  Additionally, a $25.00 administration fee will be charged on all special event cancellations.

WHOLE HOUSE RENTAL PAYMENT

A NON-REFUNDABLE deposit of 1,000.00 is required to book a reservation of the house.  The deposit is transferable to a future reservation within a year of the arrival day.  The Balance will be due at check out. Reservations can be cancelled 60 days prior to the date of arrival.  If the reservation is cancelled less than 60 days prior to scheduled arrival, the reservation will be forfeited. If the reservation must be cancelled due to an Act of God, catastrophe, or state mandate, a gift certificate valid for one year will be provided.  No cash refunds will be given.

To cancel any reservation, please email the Inn at admin@canalstreetinn.com  If you do not receive an email confirmation of the cancellation within 24 hours of your request, please call the Inn. 504-483-3033

PAYMENT METHODS ACCEPTED

Cash, Visa, MasterCard, Discover, American Express, Canal Street Inn Gift Cards, and Select Registry Gift Cards. 

PARKING

A small parking lot behind the Inn is free and “first come, first serve,” as there are limited spaces available. There are also open parking spots on the streets surrounding Canal Street Inn.

CHILDREN 

Children over 8 years old are welcome, but please check with management when making reservations. Kids of all ages are welcome if you are renting the whole house.

PETS

Unfortunately, we cannot accommodate pets. Service dogs are permitted. Service dogs are trained to do work or perform tasks for guests with physical, sensory, psychiatric, intellectual, or other disability. A service dog may not be left on the premises alone. (ADA)

NO SMOKING

The house is smoke-free. We follow New Orleans Smoke-Free Ordinance. Ashtrays are provided in the designated areas.

ADA PROPERTY FEATURES

Parking: The Canal Street Inn offers one van parking space, with an adjacent aisle for loading and unloading. This area provides a level surface, though it does not contain curb or curb ramps for wheelchairs, walkers, etc. This parking space is located closest to the back entrance of the Inn. We are unable to provide 5 ft x 9.5 ft covered passenger pickup/drop-off areas.

Exterior Routes:

There is an entry on the first floor where our handicap room is located. Our wheelchair-accessible guest room may be accessed from the parking area.

Entrance:

At least one door allows a minimum of 32″ clear passage for wheelchairs, walkers, etc. This entrance door is not fully automatic, nor does it provide outdoor key card readers. Our registration area does not allow for a lowered counter of 36″ or less.

Interior Routes:

Hallways and corridors are free of steps or abrupt vertical level changes over ¼ inch. Interior stairs are built such blind persons or persons with low vision cannot hit their heads on the underside of the stairs. Doorways entering accessible spaces allow a minimum of 32″ clear passage and contain hardware that is usable with one hand without tight grasping, pinching, or twisting of the wrist. We are unable to provide an elevator at the Inn. Thus no elevator braille signage, audible tones, emergency elevator communication equipment, or easily open elevator doors or access ramps to the elevator are available. There are no interior ramps nor corridors with door swings of a minimum of 54″ of clear floor space.

ADA Signage:

There is no ADA signage available at the Inn for the guest rooms, food / vending areas, meeting rooms, public restrooms, gift shops, mechanical and electrical rooms or stairways, exits, etc.

Food Service Areas:

Our food service area is not wheelchair accessible.

Public Restrooms:

We do not have an accessible public restroom. However, our accessible Magnolia Guest Room does have an attached accessible bathroom with a shower